Maintenance Requests

Call In Your Repair Request

For minor and routine maintenance, please call us 916-596-1665( extension 5). Give us all of the following details about the repair to expedite service, including:

  • Your name, full address, email address, and the best number for the repair vendors to call you during the day (you are responsible for scheduling repairs with vendors).
  • What needs to be repaired and how severe the damage is (half of good neighbor fence between our yard and [neighbors address] is completely down as a result of last night’s storm).
  • When the damage occurred and how it occurred

Examples Of Routine Maintenance Requests

  • Air conditioning not working
  • Pest control
  • Outlets not working
  • Fence down or partially damaged
  • Garbage disposal not working
  • Small leak like a dripping faucet
  • Sprinkler system stops working
  • Dishwasher, oven, stove burners or other appliances not working
  • Clogged toilet
  • Locked Out of unit –  you must call a locksmith to regain access

For Emergencies Call Us

LIFE-THREATENING EMERGENCY – CALL 911 AND GET TO SAFETY THEN CALL US 916-599-1147

What Qualifies As True Emergencies

  • Fire – call 911
  • Flooding of your unit
  • No hot water or no running water at all
  • No electricity or no power
  • Vehicle trapped by a garage door that won’t open 
  • No heat