The Maintenance Process Explained
Expect 3-5 days to get a response, but understand before you hear back from our office, we are already working on your request, and you should immediately be on the lookout for calls from a vendor to schedule your repairs. Please understand the volume of calls, seasonal changes, and volume of emergencies that Alpha and/or the vendors are experiencing will impact how long it takes to get a response. Just because you don’t hear back from us right away doesn’t mean we are not working with your landlord, the home warranty company and vendors behind the scenes to accommodate your request.
Call In Your Repair Request
For minor and routine maintenance, please call us 916-596-1665( extension 5). Give us all of the following details about the repair to expedite service, including:
- Your name, full address, email address, and the best number for the repair vendors to call you during the day (you are responsible for scheduling repairs with vendors).
- What needs to be repaired and how severe the damage is (half of good neighbor fence between our yard and [neighbors address] is completely down as a result of last night’s storm).
- When the damage occurred and how it occurred
Examples Of Routine Maintenance Requests
- Air conditioning not working
- Pest control
- Outlets not working
- Fence down or partially damaged
- Garbage disposal not working
- Small leak like a dripping faucet
- Sprinkler system stops working
- Dishwasher, oven, stove burners or other appliances not working
- Clogged toilet
- Locked Out of unit – you must call a locksmith to regain access
For Emergencies Call Us
LIFE-THREATENING EMERGENCY – CALL 911 AND GET TO SAFETY THEN CALL US 916-599-1147
What Qualifies As True Emergencies
- Fire – call 911
- Flooding of your unit
- No hot water or no running water at all
- No electricity or no power
- Vehicle trapped by a garage door that won’t open
- No heat
What Our Current Tenants Say About Alpha Property Management
Awesome landlord! I have rented a home from APM for many years and I couldn't be happier with their service! They are helpful and professional and they always follow through with what they say they're going to do. Sally and the other staff are really nice and always willing to help. I am still currently a tenant with Alpha and I would recommend them to anyone who wants an honest and straight forward landlord experience! They're knowledgeable and professional which is hard to find these days! I would definitely rent from them again!
- K Stachniuk
I have rented more than one home from this company for over 9 years and they have always been awesome to rent from! They are very polite and professional and always answer any questions I have without any BS. Their staff is helpful and always gets back to me in a timely manner. Their maintenance staff is also very helpful and accommodating with repairs I have needed in the past. I'm not sure what these other people are complaining about on here, but I have NEVER had any late fees or other fees that I have not honestly owed. As long as you are honest and pay what you owe on time, it's never a problem. The few times I have had to pay my rent late, I paid the late fees as well and they have never harassed or bothered me in the least! I believe this is a smaller family-owned business and I have always had great interactions with everyone that works here! I have referred numerous friends and family members to them that have also rented homes and are very happy with their professional service! I would definitely rent from them again and refer anyone who is looking for a great rental experience! They have always followed through with anything they have told me they would do, and always let me know what is required of me to keep in good standings with them. I love this company and would rent from them again!
- Philip Michael
Excellent Service!! I have rented from Alpha for a long time and they have always been professional and nice to deal with. I've never had any problems or hassle when dealing with them. Sally is really nice and answered all my questions. They always get back to me quickly and are a big help with any service requests I've had. They even worked with us to move into a different property since the owner of our old rental was selling the place. I would recommend them to anyone looking for a place that is no hassle and to the point!
- Keilonnie Thurman
I have rented from Alpha Property for almost 8 years and have always had a great experience with them. They are very knowledgeable and professional. They always get back to me in a timely manner and answer all my questions. I have never had any issues with them and they always handle my work requests quickly! I have nothing bad to say about my experience with Alpha! I would gladly rent from them again!