Our maintenance request and resolution system has been completely streamlined to deliver you the best possible customer service and get your request completed to your satisfaction in the least possible time. Please follow the steps below in order to receive the fastest and highest quality of service.
Submit a maintenance request online.
Calling will NOT expedite your call but will actually delay results because maintenance requests are filed electronically before automatically notifying the correct parties.
Your request is immediately and automatically sent to our maintenance department and documented on your file.
Your maintenance request is reviewed by your landlord. Remember, Alpha Property Management does not own your rental unit and we are legally required to obtain approval from the property owner before completing your request.
The appropriate and fastest available professional contractor will contact you within 24-48 hours to schedule your maintenance appointment. Note: Holidays and weekends may result in a delay. If you do not hear back within 72 hours, restart the online request process but DO NOT call as this will only slow down the process.
Although inconvenient, maintenance requests that don’t pose an immediate threat to your safety or the safety and structure of the rental DO NOT qualify as an emergency. For example, if you have a leak or your air conditioning is not working, you are required to submit a maintenance request through the online portal because these are NOT emergencies. Qualifying emergencies include major floods, fire, having no hot water, or a garage door that won’t open leaving your car trapped inside the garage.