The fastest and easiest way to get approved is to complete our online application and submit it along with all of the required documentation and background check fees. 

If you do not have access to a computer to complete the application online for any reason, you can print the application and bring your money order or cashier’s check along with the additional requirements listed above to the Alpha Property Management Office located at 2377 Gold Meadow Way, Suite 100, Gold River, CA 95670 between the hours of 8:30 am-4:30 pm Monday through Friday.

We are thrilled that you are interested in renting from Alpha Property Management. However, as you know we have some standard requirements that everyone must meed in order to qualify for one of our rentals.

Standard Requirements For Application Approval

• Proof of at least 3X the rent of the desired unit in verifiable gross household income. That is a combined income of all parties above the age of 18. Proof of income needs to be provided when the application is submitted.
• All parties 18 years of age or older must agree to have their credit report run by a third party.
• A minimum FICO score of 600 for all renters 18 years of age or older. A higher security deposit is occasionally accepted for those unable to meet this requirement.
• Proper legal ID including driver’s license or passport.
• A background check proving that you are free of evictions for the last 24 months. A higher security deposit is occasionally accepted for those unable to meet this requirement.

Financial Requirements For Application Approval

In addition to passing the credit and background check, you will be required to provide the following funds to secure your rental.

• $40-$45 in the form of a credit card,debit card payment, or Ach if applying online.$40.00 dollar money order must be submitted along with the application per person and proof of income if bringing applications to the office. These funds are collected and used to cover the cost of the third-party background check and processing fees.
• 1st month’s rent
• Security deposit in the amount of one’month’s rent
• Pet deposits begin at $600+ and are subject to review by the landlord. Breed restrictions apply.

Congrats and welcome to your new home! We are thrilled to have you!

First things first, you need to set up your Tenant Web Access account. This is how you will pay rent and submit non-emergency maintenance requests. To get started, click here and follow the instructions at the top of the page. If you are having trouble establishing your account, feel free to reach out!

You may also want to save the numbers and email addresses for each department for your convenience but keep in mind that all maintenance requests must be submitted online.

Leasing:

leasing@alphapropmanagement.com

916-539-0015

Maintenance Supervisor: Dorene Arena

maintenance@alphapropmanagement.com

916-539-0015

Accounting: Raleigh

accounting@alphapropmanagement.com

916-596-1665

Need a repair? Not to worry! 

If you are a new Alpha Property Management Tenant or have not yet set up your Tenant Web Access Account, please click here and follow the instructions on the page to establish your account and submit a maintenance request. Need help setting up your account? Call Dorene Arena our Maintenance Supervisor at (916)706-1519 for assistance.

Our maintenance request and resolution system has been completely streamlined to deliver you the best possible customer service and get your request completed to your satisfaction in the least possible time. Please follow the steps below in order to receive the fastest and highest quality of service. 

Step One

Submit a maintenance request online. 

Calling will NOT expedite your request but will actually delay results because maintenance requests are filed electronically before automatically notifying the correct parties.

Step Two

Your request is immediately and automatically sent to our maintenance department and documented on your file.

Step Three

Your maintenance request is reviewed by your landlord. Remember, Alpha Property Management does not own your rental unit and we are legally required to obtain approval from the property owner before completing your request. 

Step Four

The appropriate and fastest available professional contractor will contact you within 24-48 hours to schedule your maintenance appointment. Note: Holidays and weekends may result in a delay. If you do not hear back within 72 hours, restart the online request process but DO NOT call as this will only slow down the process.

Emergencies

Although inconvenient, maintenance requests that don’t pose an immediate threat to your safety or the safety and structure of the rental DO NOT qualify as an emergency. For example, if you have a leak or your air conditioning is not working, you are required to submit a maintenance request through the online portal because these are NOT emergencies. Qualifying emergencies include major floods, fire, having no hot water, or a garage door that won’t open leaving your car trapped inside the garage. For emergencies please call 916-889-0171.

Although we are dedicated to keeping you happy in your home, it is important to understand the important difference between a routine maintenance request and a true emergency! When you call our emergency line with a non-emergent request it will not only increase the time it takes us to serve you but prevents us from being able to respond to other true emergencies.

In general, an emergency as it pertains to your rental is anything that places you and/or your rental in immediate danger or seriously impedes your rights. Below are some examples of issues that qualify as an emergency and others that are standard maintenance.

Examples Of True Emergencies

• Fire
• Flood
• No hot water or no water at all
• No electricity or serious potential for an electrical fire

Examples Of Routine Maintenance Requests

• Heating or air conditioning not working
• Small leak like a dripping faucet
• Sprinkler system stops working
• Clogged toilet

*If you believe you or your apartment is in immediate danger or stands severe potential of damage as described above, please get yourself to safety and call 916-889-0171.

Although we are sad to see you go, we aim to make your move-out process as easy and pleasant as possible. In order to best serve you and ensure your satisfaction, please review the below move-out procedure and policies.

Ready To Move Out?

1. Review the terms of your lease and ensure you are within compliance with the lease terms that you agreed to.
2. Provide 30 days written notice to Alpha Property Management of your intent to vacate and terminate your lease.
3. Request a move-out inspection to be performed 2 weeks prior to the scheduled move-out date. During this inspection, a member of the Alpha Property Management team will come out to indicate exactly what (if anything) must be done for you to collect your security deposit refund. If necessary repairs or cleaning are required after move-out you agree to allow Alpha Property Management to use your security deposit to cover some or all of the professional services needed to re-rent the unit.
4. Return your keys along with the correct forwarding address for your security deposit to be sent.

Minimum Requirements To Receive Security Deposit Refunded In Full

Failure to comply with any of these standard requirements will definitely result in some portion of your security deposit being withheld.

• There can be zero personal property or garbage anywhere on the property at all. Removal all trash.
• If you have been responsible for lawn care and maintenance, you must vacate the apartment with the yard in optimal condition meaning the grass mowed, the landscaping maintained, etc. Put trash cans behind the fence.
• If you have been in your apartment for more than 1 year, there may be professional cleaning of carpets, flooring, cabinets, and more. Please review these requirements during your move-out inspection two weeks prior to your scheduled move-out date.
• If pets are involved, there must be zero pet waste anywhere on the premises. You are entirely responsible for cleaning and correcting any pet waste and damage.
• If pets are involved, you must make sure there is no infestation of fleas or other pests. If an infestation is present, you will be charged for professional pet control to remedy the problem.

Please understand that if you have already submitted a maintenance request online, it has been submitted to our maintenance department and documented on your file. Our maintenance request and resolution system has been completely streamlined to deliver you the best possible customer service and get your request completed to your satisfaction in the least possible time.

Calling will NOT expedite your call but will actually delay results because maintenance requests are filed electronically before automatically notifying the correct parties.

Please understand there are several steps that we must complete on our end in order to provide you with service. To better understand how this all works, please review the following steps of the process:

Step Three

Your maintenance request is reviewed by your landlord. Remember, Alpha Property Management does not own your rental unit and we are legally required to obtain approval from the property owner before completing your request. This may be the initial cause of the delay you are experiencing.

Step Four

The appropriate and fastest available professional contractor will contact you within 24-48 hours to schedule your maintenance appointment. Note: Holidays and weekends may result in a delay.

***If you do not hear back within 72 hours, restart the online request process but DO NOT call as this will only slow down the process.***